Frequently Asked Questions
Everything you need to know about your HiBREW experience.
What types of coffee capsules are compatible with HiBREW machines?
Our multi-function espresso machines are designed to be compatible with Nespresso OriginalLine, Dolce Gusto, Ground Coffee, and ESE pods, depending on the specific model's adapters.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by destination but generally range from 7-14 business days.
What is your return policy for coffee makers?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund or exchange.
Does my HiBREW machine come with a warranty?
Yes, all HiBREW machines include a 1-year limited warranty that covers manufacturing defects and electrical malfunctions under normal home use.
How do I clean and descale my espresso machine?
We recommend descaling your machine every 3-4 months using a dedicated descaling solution or a water-vinegar mix to ensure optimal temperature and pressure.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.