Returns & Exchanges

At HiBREW, we want you to be completely satisfied with your coffee experience. If your brewing equipment doesn't meet your expectations, you can return your unused items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the appliance in its original packaging, including all accessories, manuals, and protective inserts to ensure it arrives safely.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned unit, we will process your refund or dispatch your replacement within 5-7 business days.